24/7 On-Call Hardware Support
Minimize downtime and ensure rapid response to critical hardware issues with Tech Service And Stock's 24/7 on-call support service. We provide peace of mind, knowing that expert help is available whenever you need it.
Service Level Agreements (SLAs)
We offer a range of SLAs to meet your specific needs and response time requirements:
| Severity Level | Response Time | Onsite Time | Resolution Time |
|---|---|---|---|
| S5 | 4 hours | 48 hours | 4 days |
| S4 | 4 hours | 48 hours | 4 days |
| S3 | 4 hours | 12 hours | 2 days |
| S2 | 2 hours | 6 hours | 24 hours |
| S1 | 15 minutes | 2 hours | 12 hours |
Reduced Downtime
Our services makes sure that your down time is low and your systems gets operational as soon as possible.
How It Works
- Issue Reported: You contact us via our dedicated ticketing email address (Ticketing@TechServiceAndStock.com) and provide details about the problem, including the affected system and the severity level.
- Rapid Response: We acknowledge your ticket and begin troubleshooting immediately, adhering to the response time specified in your SLA.
- On-Site Support: If necessary, our technician will arrive on-site within the agreed-upon timeframe.
- Resolution: We work diligently to resolve the issue and restore your system to full functionality.
Benefits of On-Call Support
- Peace of Mind: Know that expert help is always available.
- Minimized Downtime: Rapid response reduces the impact of hardware failures.
- Prioritized Support: Your issues are addressed with the urgency they deserve.